Support & Technical Information

ThePlanet provides a program which can automatically setup a dialup connection on your computer for you. No longer do you need to manually go through this procedure. The setup program can be downloaded from the link below.

 

System Requirements:

 

Download setup program here!

 

Instructions for use
Once you click on download, click open file from location. You will be presented with a username and password box. Enter your username and password. We strongly recommend that you click remove existing dialup accounts to avoid any conflict. Then you're done!

General Network Information
DNS adresses are not needed with most Microsoft operating systems like Windows 95-XP, however some older versions may require you to manually enter the DNS.

DNS Servers
122.252.0.4
122.252.0.204

Dialup Numbers
Sydney Dialup - 9011 0099
Sydney Permanent - 9011 0096

Mail Servers

Incoming (POP3)
mail.theplanet.net.au

Outgoing (SMTP)
mail.theplanet.net.au

 

 

Experiencing Drop Outs?
will help with the majority of modem issues you may experience.

 

Still experiencing problems?
The majority of problems that you may be experiencing can be solved by emailing the support crew! Customers can email and have their questions answered within 24 hours!

 

If all else fails contact our support line on